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Book Description Paperback. Condition: new. Paperback. A salesperson sizing up a customer. A manager trying to motivate an employee. A teacher attempting to make a point with a student. Should they joke around? Stick to the facts? Make small talk? Cut to the chase? How do they read the other person quickly A salesperson sizing up a customer. A manager trying to motivate an employee. A teacher attempting to make a point with a student. Should they joke around? Stick to the facts? Make small talk? Cut to the chase? How do they read the other person quickly Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9780316845137
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