Eleadership: Proven Techniques For Creating An Environment Of Speed And Flexibility In The Ne

Susan Annunzio's eLeadership is designed for savvy Old Economy managers who recognize that things like telecommuting and T-1 lines are in their futures, but who aren't exactly sure how to integrate such aspects of the techno-revolution into their organizations without sacrificing control and their current positions. Change-management specialist Annunzio says that established structures and cultures must first be transformed, and the key is a flexible but fast-paced leadership style rooted in a five-step process that "will show you how to attack your environmental problems, how to model and encourage the right behavior, and how to make your words and actions match--so you can speed up your organization, inspire your young, cynical, or dispirited employees, and move forward into the New Economy." The crux of her plan is the 20/60/20 Rule, which calls for using the top 20 percent of a workforce to influence the middle 60 percent and diminish the power of the bottom 20 percent. In detailing this and other principles (Ask the Unaskable, Speak the Unspeakable; Make Loud Statements; Communicate Irreverently; Celebrate Heroes), Annunzio incorporates real-life examples and practical checklists to help ease a transition that will fundamentally alter any business that employs them. --Howard Rothman

Susan Annunzio is a partner at Nextera, a leading global management consultancy firm. She is a recognized authority in the field of change man-agement and a sought-after adviser to senior corporate leaders around the world, as well as being the coauthor with Marcia B. Cherney of "Communicoding." Annunzio also is assistant adjunct professor of management at the University of Chicago Graduate School of Business and is quoted frequently in leading business media, including "The Wall Street Journal" and "Management Review." She lives in Chicago, Illinois, with her two children, Christopher and Angie Rose.