Items related to A Culture of Service ... Creating Customer Service...
Two things ultimately separate successful organizations from all others - leadership and customer service. A Culture of Service shows you how to create an atmosphere where customers will be loyal to your organization. This book is about practical application of how to deliver the right service for your clients. Drawing from his experience with Disney and several other organizations, David Reed has provided a great guide that can be implemented by every person on your team. Once you read A Culture of Service, you'll want to provide a copy for each team leader, supervisor, manager and others responsible for taking care of your customers.
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About the Author:
David Reed served with Andersen Consulting, Exxon, and Walt Disney World and is currently President of Customer Centered Consulting. Using his unique ability to combine technical information with outstanding interpersonal skills, David has made his mark on the business community by teaching companies of all sizes how to enhance organizational effectiveness and increase customer service. Well-known as a speaker and trainer in corporate America, David also has been a featured guest and expert on programs and panels exploring various customer service issues. He is the co-author of Monday Morning Customer Service.
Review:
A practical guide to help any organization create a team that values the customer and then works to develop habits and practices that produce satisfied, loyal customers. --Zig Ziglar
A terrific book on how to get and keep customers. A must read for organizations who strive to be the very best in customer service. --David Cottrell, Author of Monday Morning Mentoring
A terrific book on how to get and keep customers. A must read for organizations who strive to be the very best in customer service. --David Cottrell, Author of Monday Morning Mentoring
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- PublisherCornerStone Leadership Institute
- Publication date2007
- ISBN 10 0978813790
- ISBN 13 9780978813796
- BindingPaperback
- Number of pages112
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A Culture of Service . Creating Customer Service That Lasts
Published by
CornerStone Leadership Institute
(2007)
ISBN 10: 0978813790
ISBN 13: 9780978813796
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A Culture of Service . Creating Customer Service That Lasts
Published by
CornerStone Leadership Institute
(2007)
ISBN 10: 0978813790
ISBN 13: 9780978813796
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A Culture of Service . Creating Customer Service That Lasts
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ISBN 10: 0978813790
ISBN 13: 9780978813796
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A Culture of Service . Creating Customer Service That Lasts David E. Reed
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CornerStone Leadership Institute
(2007)
ISBN 10: 0978813790
ISBN 13: 9780978813796
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