Service Where it Counts ... Making a Difference on the Front Line - Softcover

David Reed brings a unique combination of an engineering education, real-world experience, and entertaining presentation skills to each client engagement. Chemical Engineering and Computer Science degrees from Texas A&M University provide the technical, process-minded approach to reviewing work processes. Over 15 years ago, David realized he wanted to ultimately start a company that focused on two areas: 1) Customer Service and 2) Leadership. He believes that if any organization can do a good job in these areas, they will ultimately be successful. David served with Andersen Consulting and Exxon, and in senior leadership roles with several smaller companies. His last stop prior to starting his own business was with Walt Disney World in Orlando. Since starting Customer Centered Consulting Group, Inc. in 1999, David has provided business consulting, training and speaking services for a wide variety of companies. David is the author of three additional easy-read, customer-service books: Monday Morning Customer Service, Business Meets the Bible: Customer Service, and A Culture of Service. He resides in Frisco, Texas, with his wife and two children and travels throughout the country conducting customer-service training and providing consulting services.