Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU! - Softcover

Randi Busse is President of Workforce Development Group, Inc., a training organization that partners with companies to improve customer service, increase customer retention, and maximize revenue through consultative selling and referrals. Since her company’s inception, Randi has become a trusted resource for many diverse companies and organizations that have relied on her guidance to help improve the experience they’re providing to their customers. Her programs foster a culture of ownership among employees and provide them with the skills they need to delight customers. Randi earned an M.S. in Organizational Management from University of Phoenix. She’s an engaging and inspiring speaker who uses real-life situations and humor to customize the content of her programs, getting you and your employees excited and motivated to turn your customers into loyal promoters of your company. Contact Randi: Workforce Development Group randi@workdevgroup.com 631-598-5598 Carol Heady is President of Learning and Performance Solutions, a consulting and training company that helps organizations improve performance in two key areas: customer service and leadership. Carol is a trainer, consultant, facilitator, author, speaker and executive coach. She’s trained thousands of employees to deliver customer service excellence, and coached hundreds of managers to increase their leadership effectiveness. Carol works with clients to implement training programs and management reinforcement strategies that improve customer satisfaction, build customer loyalty, and increase revenue. Her leadership development programs focus on increasing self-awareness, team effectiveness, and building coaching competencies to maximize individual and organizational performance. Carol earned an M.S. in Organizational Management and Human Resource Development from Manhattanville College, and received her coaching training from the leading global provider of coach training programs, Coach U. Contact Carol: Learning and Performance Solutions carol@learningandperformancesolutions.com 845-226-8047