NCEA Briefs: A Primer on Handling Challenging Parents - Softcover

When an irate, unreasonable parent storms into the office frustrated and begins bullying the school, how do you calm that parent down and persuade them to listen and behave like an adult? How to you motivate an irrational parent to work with the school in everyones best interests? What shouldnt you say to them and why, and what should you say and do? This second Anti- Bullying Survivor Series (ABSS) is a step by step on how to transform a tense situation with any parent into an opportunity for a productive, rewarding partnership that enriches the school, the student, and the students family.