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Published by John Wiley &Sons, 1996
ISBN 10: 0471161608ISBN 13: 9780471161608
Seller: SecondSale, Montgomery, IL, U.S.A.
Book
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Published by Wiley, 1995
ISBN 10: 0471584967ISBN 13: 9780471584964
Seller: SecondSale, Montgomery, IL, U.S.A.
Book
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Published by Wiley, 1995
ISBN 10: 0471584967ISBN 13: 9780471584964
Book
Condition: Very Good. Very Good condition. Very Good dust jacket. Owner's name on inside.
Published by Wiley, 1995
ISBN 10: 0471584967ISBN 13: 9780471584964
Seller: Jenson Books Inc, Logan, UT, U.S.A.
Book
hardcover. Condition: Good. This item shows signs of wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact , but may have aesthetic issues such as small tears, bends, scratches, and scuffs. Spine may also show signs of wear. Pages may include some notes and highlighting. May include "From the library of" labels. Satisfaction Guaranteed.
Published by Wiley, 1995
ISBN 10: 0471584967ISBN 13: 9780471584964
Book
Condition: Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner's name, short gifter's inscription or light stamp.
Published by Wiley, 1995
ISBN 10: 0471584967ISBN 13: 9780471584964
Book
Condition: Good. Good condition. Very Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
Published by Wiley & Sons, Incorporated, John, 1996
ISBN 10: 0471161608ISBN 13: 9780471161608
Seller: Better World Books, Mishawaka, IN, U.S.A.
Book
Condition: Good. Reprint. Used book that is in clean, average condition without any missing pages.
Published by Wiley & Sons, Incorporated, John, 1996
ISBN 10: 0471161608ISBN 13: 9780471161608
Seller: Better World Books, Mishawaka, IN, U.S.A.
Book
Condition: Very Good. Reprint. Used book that is in excellent condition. May show signs of wear or have minor defects.
Published by Wiley, 1996
ISBN 10: 0471161608ISBN 13: 9780471161608
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Book
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.8.
Published by John Wiley & Sons, 1997
ISBN 10: 047119171XISBN 13: 9780471191711
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Book
Mass Market Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less 0.3.
Published by Wiley & Sons, Incorporated, John, 1995
ISBN 10: 0471584967ISBN 13: 9780471584964
Seller: Better World Books, Mishawaka, IN, U.S.A.
Book
Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
Published by Wiley & Sons, Incorporated, John, 1995
ISBN 10: 0471584967ISBN 13: 9780471584964
Seller: Better World Books, Mishawaka, IN, U.S.A.
Book
Condition: Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
Published by Wiley, 1995
ISBN 10: 0471584967ISBN 13: 9780471584964
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Book
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.8.
Published by Wiley, 1995
ISBN 10: 0471584967ISBN 13: 9780471584964
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Book
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.8.
Published by Wiley, 1995
ISBN 10: 0471584967ISBN 13: 9780471584964
Seller: ThriftBooks-Reno, Reno, NV, U.S.A.
Book
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.8.
Published by Wiley, 1995
ISBN 10: 0471584967ISBN 13: 9780471584964
Seller: ThriftBooks-Phoenix, Phoenix, AZ, U.S.A.
Book
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.8.
Published by Wiley, 1995
ISBN 10: 0471584967ISBN 13: 9780471584964
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Book
Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 1.8.
Published by Wiley, 1995
ISBN 10: 0471584967ISBN 13: 9780471584964
Seller: Seattle Goodwill, Seattle, WA, U.S.A.
Book
Hardcover. Condition: Good. May have some shelf-wear due to normal use.
Published by Wiley, 1997
ISBN 10: 047119171XISBN 13: 9780471191711
Seller: Jenson Books Inc, Logan, UT, U.S.A.
Book
mass_market. Condition: Good. This item shows signs of wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact , but may have aesthetic issues such as small tears, bends, scratches, and scuffs. Spine may also show signs of wear. Pages may include some notes and highlighting. May include "From the library of" labels. Satisfaction Guaranteed.
Published by Wiley, 1999
ISBN 10: 0471354864ISBN 13: 9780471354864
Seller: SecondSale, Montgomery, IL, U.S.A.
Book
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Published by Wiley, 1999
ISBN 10: 0471354864ISBN 13: 9780471354864
Seller: SecondSale, Montgomery, IL, U.S.A.
Book
Condition: Very Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Published by Wiley, 1999
ISBN 10: 0471354864ISBN 13: 9780471354864
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Book
Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.
Published by Wiley, 1999
ISBN 10: 0471354864ISBN 13: 9780471354864
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Book
Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.
Published by Wiley, 1995
ISBN 10: 0471584967ISBN 13: 9780471584964
Seller: Seattle Goodwill, Seattle, WA, U.S.A.
Book
Condition: Good. May have some shelf-wear due to normal use. Your purchase funds free job training and education in the greater Seattle area. Thank you for supporting Goodwills nonprofit mission!.
Published by Wiley, 1995
ISBN 10: 0471584967ISBN 13: 9780471584964
Seller: Goodwill Books, Hillsboro, OR, U.S.A.
Book
Condition: Good. Signs of wear and consistent use.
Published by Wiley, 1995
ISBN 10: 0471584967ISBN 13: 9780471584964
Seller: -OnTimeBooks-, Phoenix, AZ, U.S.A.
Book
Condition: very_good. Book may contain some writing, highlighting, and or cover damage. Shipped fast and reliably!.
Published by John Wiley and Sons Ltd, United States, New York, 1999
ISBN 10: 0471354864ISBN 13: 9780471354864
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Book
Paperback. Condition: Very Good. When it comes to customer service, American retail giant Nordstrom is the standard against which all other companies are measured. Newly updated and revised, this text provides a candid and uncensored behind-the-scenes look at how Nordstrom has achieved its extraordinary success, with an annual revenue of $4 billion and an army of satisfied customers. The author also cuts through the mystique surrounding Nordstrom culture to show how other firms can imitate the retail legend's example. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Published by John Wiley and Sons Ltd, United States, New York, 1995
ISBN 10: 0471584967ISBN 13: 9780471584964
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Book
Paperback. Condition: Fair. Praise for The Nordstrom Way Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for. -- David D. Glass President and Chief Executive Officer Wal--Mart Stores, Inc. Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers. -- J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world. -- Leonard A. Lauder President and Chief Executive Officer Estee Lauder Companies Nordstrom's business is built on one--to--one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about! -- Donna Karan Designer and Chief Executive Officer Donna Karan Company. A readable copy of the book which may include some defects such as highlighting and notes. Cover and pages may be creased and show discolouration.
Published by John Wiley and Sons Ltd, United States, New York, 1995
ISBN 10: 0471584967ISBN 13: 9780471584964
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Book
Paperback. Condition: Good. Praise for The Nordstrom Way Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for. -- David D. Glass President and Chief Executive Officer Wal--Mart Stores, Inc. Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers. -- J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world. -- Leonard A. Lauder President and Chief Executive Officer Estee Lauder Companies Nordstrom's business is built on one--to--one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about! -- Donna Karan Designer and Chief Executive Officer Donna Karan Company. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine.
Published by Wiley & Sons, Incorporated, John, 1999
ISBN 10: 0471354864ISBN 13: 9780471354864
Seller: Better World Books, Mishawaka, IN, U.S.A.
Book
Condition: Very Good. 2nd. Used book that is in excellent condition. May show signs of wear or have minor defects.